Policies

Policies
 
1. Order Cancellation Policy
 
  1.1   To cancel order, please call our hotline 6-2567766.
  1.2   All order cancellation will be subjected to a surcharge of 50% if flower has not been delivered. No refund if flower is delivered.
 
2. Delivery Policy
 
  2.1   Free Delivery to Suntec City and Millennia premises
  2.2   A delivery charge of $15 apply except Suntec City and Millenia area
  2.3   A delivery charge of $25 apply to deliveries at Jurong Island, military camp, PSA port, Airport Cargo Complex, Sentosa & Marina Bay Sands
  2.4   Flower will be delivered over the time range selected by the customers. However, at times, due to unpredictable traffic condition and unforeseen circumstance, delivery arrival time may be out of the requested time range. However, this would be minimal.
  2.5   Blossoms Cellar will not accept responsibilities for late or non-deliveries under following conditions:
- Recipient is not present at the address given within those hours during which delivery was requested to take place.
- The address given is incorrect.
- No such person at the given address
- Recipient 
  2.6   A surcharge of $15 applies should there be any re-direction and when re-direction is possible.
 
3. Substitution Policy
 
  3.1   Our product and services are subject to availability. In the event that the type of flowers, or colour is not available due to seasonal or unforeseen circumstances, Blossoms Cellar will substitute a similar element of equal or greater value. Substitution will take place only when customer is consulted.
 
4. Refund Policy
 
  4.1   Blossoms Cellar will give 100% refund if the flower ordered is not available and customer does not accept substitution.
  4.2   Cancellation of order. Refer to Order Cancellation Policy.
 
5. Privacy Statement
 
     Blossoms Cellar is committed to provide quality goods and excellent customer service. As such, we gather personal information (in the order registration form) so as to allow us to know you better. With this information, we can provide better and personalized shopping experience for you on our Internet store.
 
     All data is collected by lawful and fair means and with the knowledge and consent of customers. Data is gathered solely through customers' voluntary input online or over the phone or filling in of forms at the shop front. Blossoms Cellar assures users that confidentiality of customers' data is maintained and protected.
 
     - Accountability
     Blossoms Cellar would be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We assure all our customers that we would be accountable for the compliance of our Privacy Policy.
 
     - Accuracy and Security
    
a.   The personal information collected during the ordering is meant for internal use only for order processing. We assured our customers that the information collected is limit to the necessary minimum to complete the order processing.
b.   The information collected is accurate and up to date. We do not maintain duplicate personal information.
c.   We assure our customers that information collected are kept confidential and safeguard through appropriate security in placed and adhere to policies that prevent the unauthorized use of your personal information.